Privacy Policy

D.Connect / dconnect.ae)

Effective Date: 1/2/2026
Last Updated: 19/2/2026

This Privacy Policy explains how TNS Technologies LLC (“D.Connect”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit or use https://dconnect.ae/ (the “Website”), contact us, request a quote, place an order, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal data responsibly in accordance with applicable laws, including the UAE Personal Data Protection Law (PDPL) and other relevant regulations, where applicable.

 

Who We Are (Data Controller)

Company: TNS Technologies LLC
Commercial License No.: 817115
Address: IT Center Building M45, Dubai, UAE
Email: mea@dconnect.ae
Phone: +971 555721321

If you have questions or requests about this Policy or your personal data, contact us at [privacy email].

 

Personal Data We Collect

We may collect the following categories of information:

A. Information you provide to us

  • Identity & contact details: name, company name, job title, email, phone number, address.

  • Account details (if accounts exist): username, password (stored in encrypted/hashed form), preferences.

  • Quote/order details: products requested, quantities, project details, delivery address, invoice details.

  • Payment-related information: payment status and transaction references (note: we typically do not store full card details; payments are handled by payment processors where used).

  • Communications: messages sent via forms, email, WhatsApp/chat, calls, support requests.

B. Information collected automatically

  • Device & usage data: IP address, browser type, device identifiers, operating system, pages viewed, clicks, time on site, referring URLs.

  • Cookies and similar technologies: as described in Section 7.

 

C. Information from third parties

  • Advertising & analytics partners (e.g., Google Ads, Meta, analytics providers).

  • Delivery/logistics partners.

  • Business partners/resellers/suppliers.

 

How We Use Your Personal Data

We use personal data to:

  • Provide products/services and fulfill requests

  • Process orders, deliveries, returns, warranties

  • Provide quotes, technical support, and customer service

  • Respond to enquiries

  • Send order updates and service messages

  • Improve and secure our website

  • Prevent fraud and misuse

  • Send marketing communications (where permitted by law)

  • Run advertising campaigns (e.g., Google Ads remarketing)

  • Comply with legal obligations

 

 Legal Bases for Processing (Where Applicable)

We process personal data based on:

  • Performance of a contract

  • Legitimate interests

  • Consent

  • Legal obligation

 

How We Share Your Personal Data

A. Service Providers (Processors)

  • Hosting providers

  • IT/security services

  • CRM and email services

  • Payment processors

  • Delivery/logistics partners

  • Analytics and advertising partners

These providers are required to protect your data.

 

B. Legal/Regulatory Authorities

We may disclose personal data if required by law.

 

C. Business Transfers

If we undergo a merger, acquisition, or asset sale, data may be transferred as part of that transaction.

We do not sell your personal information.

 

International Data Transfers

Some service providers may process data outside the UAE. We ensure appropriate safeguards are in place as required by law.

 

Cookies & Tracking Technologies

We use cookies to:

  • Improve functionality

  • Measure traffic (analytics)

  • Support advertising and conversion tracking

 

Types of Cookies

  • Strictly necessary cookies

  • Performance/analytics cookies

  • Functional cookies

  • Advertising cookies

 

Managing Cookies

You can control cookies via:

  • Browser settings

  • Cookie banner/consent tool

Blocking cookies may impact website functionality.

 

Marketing Communications

If you opt in, we may send marketing communications.

You can opt out by:

  • Clicking unsubscribe

  • Contacting us at [privacy email] with subject “Unsubscribe”

Service-related messages may still be sent.

 

Data Retention

We retain data as follows:

  • Enquiries/quotes: 12–24 months

  • Orders/invoices: 5–7 years

  • Security logs: 30–180 days

Retention depends on legal and business requirements.

 

 Data Security

We implement:

  • Secure hosting

  • Access controls

  • Encryption where appropriate

  • Security monitoring

However, no system is 100% secure.

 

Your Rights

Depending on applicable law, you may have rights to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Object to processing

  • Restrict processing

  • Withdraw consent

  • Request data portability

To exercise your rights, contact [privacy email].

 

Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from children.

 

Third-Party Links

We are not responsible for third-party websites linked from our Website.

 

Changes to This Privacy Policy

We may update this Policy from time to time. Continued use of the Website means you accept the updated Policy.

 

Contact Us

TNS Technologies LLC (D.Connect)
Email: mea@dconnect.ae
Phone: +971 555721321
Address: IT Center Building M45, Dubai, UAE