Privacy Policy

PRIVACY POLICY

Effective Date: May 2026
Last Updated: May 2026

Welcome to DConnect, a brand operated by TNS TECHNOLOGIES LLC, United Arab Emirates. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you visit dconnect.ae, contact us, request quotations, place orders, or interact with our products and services.

We are committed to protecting your privacy and handling personal data responsibly in accordance with applicable laws, including the UAE Personal Data Protection Law (PDPL) and other relevant international data protection standards where applicable.


1. COMPANY INFORMATION

Legal Company Name: TNS TECHNOLOGIES LLC
Brand Name: DConnect
Commercial License No: 817115
Registered Address:
1st Floor, IT Center Building, Office No M45,
Al Raffa Street, Al Souq Al Kabeer,
Al Ghubaiba, Dubai, United Arab Emirates

Email: mea@dconnect.ae
Phone: +971 555721321
Website: https://dconnect.ae


2. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Information You Provide Directly

  • Full name
  • Company name
  • Job title
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Quotation request details
  • Technical project requirements
  • Order details
  • Invoice details
  • Customer service communications

B. Automatically Collected Information

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Time spent on pages
  • Referring websites
  • Click interactions
  • Session behavior

C. Payment Information

Payment transactions may be processed through approved payment providers. We do not generally store full payment card details on our systems.


3. HOW WE USE YOUR INFORMATION

Your information may be used to:

  • Process quotations and inquiries
  • Provide products and services
  • Manage orders and deliveries
  • Provide technical support
  • Handle warranty claims
  • Process returns and refunds
  • Improve website performance
  • Prevent fraud and unauthorized activity
  • Communicate order and service updates
  • Provide customer support
  • Comply with legal obligations
  • Marketing communications (where permitted)

4. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies, pixels, scripts, and similar technologies to improve user experience, measure traffic, and support business operations.

These technologies may be used for:

  • Website functionality
  • Performance monitoring
  • User session management
  • Traffic analytics
  • Conversion tracking
  • Remarketing campaigns
  • Advertising optimization

Types of cookies may include:

  • Essential cookies
  • Performance cookies
  • Functional cookies
  • Advertising cookies

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.


5. GOOGLE ADS & ANALYTICS

We may use Google services including:

  • Google Ads
  • Google Analytics
  • Google Conversion Tracking
  • Google Remarketing Services

These services may collect data such as IP address, browser behavior, website interaction data, and advertising engagement information.

Google may use cookies and tracking technologies according to its own privacy policies.


6. HOW WE SHARE INFORMATION

We may share information with trusted third parties including:

  • Payment service providers
  • Delivery and logistics partners
  • Technical service providers
  • Cloud hosting providers
  • Marketing and analytics platforms
  • Business technology partners
  • Legal or regulatory authorities where required

We do not sell personal information.


7. INTERNATIONAL DATA TRANSFERS

As part of our international business operations, data may be processed or accessed outside the UAE, including through business operations, service providers, or international branches.

Appropriate safeguards are applied where required.


8. DATA SECURITY

We implement commercially reasonable security measures including:

  • Secure hosting infrastructure
  • Access restrictions
  • Data encryption where appropriate
  • Security monitoring
  • Internal access controls

While we strive to protect data, no system can be guaranteed 100% secure.


9. DATA RETENTION

We retain information only as necessary for legitimate business and legal purposes.

  • Quotation inquiries
  • Customer communications
  • Orders and invoices
  • Warranty records
  • Legal compliance documentation

10. YOUR RIGHTS

Subject to applicable law, you may have rights to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion where legally permitted
  • Withdraw marketing consent
  • Object to certain processing
  • Request data portability where applicable

Requests may be submitted via mea@dconnect.ae.


11. MARKETING COMMUNICATIONS

Where permitted by law, we may send promotional communications regarding products, offers, services, and updates.

You may opt out at any time by contacting us.


12. CHILDREN’S PRIVACY

Our website and services are not intended for individuals under 18 years of age.


13. THIRD-PARTY LINKS

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.


14. POLICY CHANGES

We may update this Privacy Policy from time to time. Updated versions become effective once published on our website.


15. CONTACT INFORMATION

TNS TECHNOLOGIES LLC
DConnect

Email: mea@dconnect.ae
Phone: +971 555721321

Office Address:
1st Floor, IT Center Building, Office No M45,
Al Raffa Street, Al Souq Al Kabeer,
Al Ghubaiba, Dubai, United Arab Emirates