TERMS & CONDITIONS

Last Updated: May 2026

Welcome to DConnect, a brand operated by TNS TECHNOLOGIES LLC, Bur Dubai, United Arab Emirates (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of dconnect.ae and all related products, services, communications, and transactions.

By accessing, browsing, or purchasing from this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree, please discontinue use of this website.


1. COMPANY INFORMATION

Legal Company Name: TNS TECHNOLOGIES LLC
Brand Name: DConnect
Registered Office Address:
1st Floor, IT Center Building, Office No M45,
Al Raffa Street, Al Souq Al Kabeer,
Al Ghubaiba, Dubai, United Arab Emirates

Email: mea@dconnect.ae
Phone: +971 555721321
Website: https://dconnect.ae


2. BUSINESS OPERATIONS

DConnect is a technology infrastructure and networking solutions provider engaged in:

  • Retail and commercial supply
  • International product distribution
  • Import and export operations
  • Manufacturing and product sourcing
  • Warehousing and logistics operations
  • International business presence in UAE, UK, and Canada

Our product categories include:

  • Fibre Optic Solutions
  • Copper Networking Solutions
  • Server & Networking Cabinets
  • Power Distribution Units (PDU)
  • Industrial Outdoor Cabinet Solutions
  • Smart Surveillance Solutions
  • CCTV Camera Poles & Smart Poles
  • Data Center Infrastructure Solutions
  • Active Networking Equipment

Product availability may vary depending on stock, operational capacity, and regional supply conditions.


3. ELIGIBILITY TO USE

By using this website, you confirm that:

  • You are legally authorized to enter into binding agreements
  • All information provided by you is accurate and complete
  • You will use this website lawfully and responsibly

4. PRODUCT INFORMATION

We make every reasonable effort to ensure all product descriptions, specifications, pricing, images, and availability details are accurate.

However:

  • Product images may be illustrative only
  • Technical specifications may change without notice
  • Manufacturer revisions may affect specifications
  • Availability is not guaranteed until confirmed

5. PRICING & TAXES

All pricing is displayed in UAE Dirhams (AED) unless otherwise specified.

  • Prices may change without prior notice
  • VAT may apply where required
  • Commercial/export pricing may vary
  • International customs duties remain customer responsibility

6. ORDERS & ACCEPTANCE

Orders placed through our website, email, sales team, or direct communication channels constitute an offer to purchase.

Orders are subject to:

  • Stock availability
  • Technical verification
  • Commercial review
  • Payment confirmation
  • Compliance verification

We reserve the right to:

  • Accept or reject any order
  • Cancel pricing errors
  • Reject suspicious transactions
  • Request supporting documentation

7. PAYMENT TERMS

  • Credit / Debit Cards
  • Bank Transfer
  • Cash Payment
  • Purchase Orders (subject to approval)
  • Other approved commercial methods

8. SHIPPING & DELIVERY

We provide domestic and international shipping services based on operational feasibility.

  • Delivery timelines are estimated only
  • Shipping delays beyond our control are not our liability
  • Customers must provide accurate shipping information
  • International import/customs rules apply

9. RETURNS & REFUNDS

Returns and refunds apply only to selected eligible products.

Returns are not accepted for:

  • Custom-manufactured items
  • Made-to-order products
  • Opened or used products
  • Damaged items caused by misuse
  • Special procurement orders

10. DAMAGED OR INCORRECT DELIVERIES

Damaged, missing, or incorrect deliveries must be reported within 24 hours of receiving the shipment.

Supporting evidence may be requested.


11. WARRANTY

Selected products may include manufacturer warranty coverage.

Warranty claims may include:

  • Technical inspection
  • Manufacturer claim submission
  • Repair
  • Replacement

Warranty excludes:

  • Misuse
  • Unauthorized modification
  • Improper installation
  • Physical damage

12. INTELLECTUAL PROPERTY

All website content including logos, text, product descriptions, graphics, technical documents, and branding are the intellectual property of TNS TECHNOLOGIES LLC.


13. LIMITATION OF LIABILITY

TNS TECHNOLOGIES LLC shall not be liable for indirect losses, shipping delays, customs issues, business interruption, or compatibility assumptions.


14. GOVERNING LAW

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the courts of Dubai, UAE.


15. CONTACT INFORMATION

TNS TECHNOLOGIES LLC
DConnect

Email: mea@dconnect.ae
Phone: +971 555721321

Office Address:
1st Floor, IT Center Building, Office No M45,
Al Raffa Street, Al Souq Al Kabeer,
Al Ghubaiba, Dubai, UAE