SHIPPING & RETURNS POLICY
Effective Date: May 2026
Last Updated: May 2026
Welcome to
DConnect, a brand operated by
TNS TECHNOLOGIES LLC, United Arab Emirates.
This Shipping & Returns Policy explains our shipping procedures, delivery terms, international shipping conditions, return eligibility, refund handling, and related customer responsibilities for purchases made through
dconnect.ae and direct business transactions.
1. COMPANY INFORMATION
Legal Company Name: TNS TECHNOLOGIES LLC
Brand Name: DConnect
Website: https://dconnect.ae
Email: mea@dconnect.ae
Phone: +971 555721321
Office Address:
1st Floor, IT Center Building, Office No M45,
Al Raffa Street, Al Souq Al Kabeer,
Al Ghubaiba, Dubai, United Arab Emirates
2. SHIPPING COVERAGE
DConnect provides shipping services for domestic and international orders, subject to operational feasibility, product eligibility, destination restrictions, and applicable regulatory requirements.
- United Arab Emirates domestic shipping
- International shipping to eligible destinations
- Commercial export shipments
- Project-based delivery arrangements
Shipping availability may vary depending on destination, product category, stock readiness, customs regulations, and logistics conditions.
3. ORDER PROCESSING
Orders are processed after successful order confirmation, internal verification, and payment approval where applicable.
Processing timelines may vary based on:
- Stock availability
- Product preparation requirements
- Technical verification
- Commercial approval
- Custom or special-order manufacturing
4. DELIVERY TIMELINES
Delivery timelines are estimated only and are not guaranteed unless explicitly agreed in writing.
Delivery timing may be affected by:
- Logistics provider schedules
- Weather disruptions
- Customs clearance
- Public holidays
- Regulatory inspections
- Unexpected supply chain disruptions
TNS TECHNOLOGIES LLC shall not be liable for delays caused by third-party logistics providers or events beyond reasonable control.
5. SHIPPING TRACKING & DELIVERY UPDATES
Shipment tracking details and courier updates may be provided upon request through our office support team.
Customers may contact our office for:
- Tracking number requests
- Courier shipment updates
- Delivery coordination
- Logistics support inquiries
Tracking availability depends on the selected courier or shipping service.
6. CUSTOMER DELIVERY RESPONSIBILITIES
Customers are responsible for ensuring accurate delivery information is provided at the time of purchase.
- Correct delivery address
- Accurate contact number
- Authorized recipient availability
- Import compliance (for international shipments)
Incorrect delivery details may result in delays, failed deliveries, additional charges, or returned shipments.
7. INTERNATIONAL SHIPPING
International orders may be subject to customs procedures, duties, taxes, import restrictions, and destination-specific compliance requirements.
- Import approvals remain customer responsibility
- Customs duties may apply
- Destination regulatory fees may apply
- Cross-border inspection delays may occur
We are not responsible for customs delays, import holds, seizures, or destination country restrictions.
8. RETURNS ELIGIBILITY
Eligible products may be returned within 7 calendar days from the date of delivery, subject to the conditions outlined in this policy.
Returns and refunds are available only for selected eligible products.
Returns may not be accepted for:
- Custom-manufactured products
- Made-to-order products
- Special procurement items
- Opened products
- Used products
- Altered products
- Products damaged due to misuse
- Clearance or final sale items
9. RETURN REQUEST PROCESS
Return requests must be reviewed and approved by our support team before any product is returned.
Approval may require:
- Order verification
- Product eligibility review
- Condition assessment
- Supporting documentation
Approved returns should only be shipped after receiving return authorization from our support team. Customers should not return products without prior approval.
10. DAMAGED / INCORRECT / MISSING DELIVERIES
Customers must report damaged, incorrect, or missing deliveries within
24 hours of receiving the shipment.
Claims may require:
- Photographic evidence
- Packaging condition proof
- Delivery documentation
- Courier receipt details
Claims submitted after the reporting window may not be accepted.
11. REFUNDS
Approved refunds are processed subject to product eligibility, inspection approval, and transaction verification.
Refunds may be issued through:
- Original payment method (where applicable)
- Bank transfer
- Approved alternative business arrangements
Approved refunds will generally be processed within 7–14 business days after the returned product has been received, inspected, and approved.
Refund timelines may vary depending on banking, payment provider processing, and verification requirements.
12. RETURN SHIPPING COSTS
Return shipping is provided free of charge for approved eligible returns involving damaged, defective, incorrect, or warranty-covered products.
For returns that are not due to a verified product defect, shipping error, or warranty-related issue, additional conditions may apply depending on the product category and return request.
13. POLICY CHANGES
We reserve the right to modify this Shipping & Returns Policy at any time without prior notice.
Updated versions become effective once published on our website.
14. CONTACT INFORMATION
TNS TECHNOLOGIES LLC
DConnect
Email: mea@dconnect.ae
Phone: +971 555721321
Office Address:
1st Floor, IT Center Building, Office No M45,
Al Raffa Street, Al Souq Al Kabeer,
Al Ghubaiba, Dubai, United Arab Emirates
