Effective Date: May 2026
Last Updated: May 2026
Welcome to DConnect, a brand operated by TNS TECHNOLOGIES LLC, United Arab Emirates. This Warranty Policy outlines the warranty coverage, claim procedures, eligibility requirements, exclusions, and warranty support terms applicable to selected products purchased through dconnect.ae or direct business transactions.
Legal Company Name: TNS TECHNOLOGIES LLC
Brand Name: DConnect
Website: https://dconnect.ae
Email: mea@dconnect.ae
Phone: +971 555721321
Office Address:
1st Floor, IT Center Building, Office No M45,
Al Raffa Street, Al Souq Al Kabeer,
Al Ghubaiba, Dubai, United Arab Emirates
Warranty coverage applies only to selected eligible products sold by TNS TECHNOLOGIES LLC / DConnect.
Warranty terms may vary depending on:
Warranty duration and coverage details may differ from product to product.
Warranty claims may be considered for verified manufacturing defects, technical failures, or product performance issues occurring under normal intended use.
Eligible support may include:
Customers requesting warranty support must contact our support team with complete claim details.
Warranty claim requests may require:
Incomplete submissions may delay warranty processing.
All warranty claims are subject to inspection, testing, verification, and technical review.
Claims may require:
Warranty approval remains subject to verification of the reported issue.
Warranty coverage does not apply to issues caused by:
Where warranty claims are approved, the appropriate resolution may include:
Resolution method will depend on product availability, technical findings, and applicable warranty terms.
Warranty coverage applies only to the original purchaser unless otherwise stated in writing.
Customers may be responsible for shipping products for inspection, service, or warranty review unless otherwise agreed.
Return shipping responsibility may vary depending on claim approval status and product category.
International warranty requests may involve additional verification, shipping coordination, manufacturer review, or destination-specific handling conditions.
International logistics costs, customs procedures, or export handling may apply where relevant.
Warranty coverage is limited to the remedies expressly approved under applicable warranty terms.
TNS TECHNOLOGIES LLC shall not be liable for indirect losses, downtime, installation costs, business interruption, or consequential damages unless required by law.
We reserve the right to modify this Warranty Policy at any time without prior notice. Updated versions become effective once published on our website.
TNS TECHNOLOGIES LLC
DConnect
Email: mea@dconnect.ae
Phone: +971 555721321
Office Address:
1st Floor, IT Center Building, Office No M45,
Al Raffa Street, Al Souq Al Kabeer,
Al Ghubaiba, Dubai, United Arab Emirates
