Effective Date: May 2026
Last Updated: May 2026
Welcome to DConnect, a brand operated by TNS TECHNOLOGIES LLC, United Arab Emirates. This Shipping & Returns Policy explains our shipping procedures, delivery terms, international shipping conditions, return eligibility, refund handling, and related customer responsibilities for purchases made through dconnect.ae and direct business transactions.
Legal Company Name: TNS TECHNOLOGIES LLC
Brand Name: DConnect
Website: https://dconnect.ae
Email: mea@dconnect.ae
Phone: +971 555721321
Office Address:
1st Floor, IT Center Building, Office No M45,
Al Raffa Street, Al Souq Al Kabeer,
Al Ghubaiba, Dubai, United Arab Emirates
DConnect provides shipping services for domestic and international orders, subject to operational feasibility, product eligibility, destination restrictions, and applicable regulatory requirements.
Shipping availability may vary depending on destination, product category, stock readiness, customs regulations, and logistics conditions.
Orders are processed after successful order confirmation, internal verification, and payment approval where applicable.
Processing timelines may vary based on:
Delivery timelines are estimated only and are not guaranteed unless explicitly agreed in writing.
Delivery timing may be affected by:
TNS TECHNOLOGIES LLC shall not be liable for delays caused by third-party logistics providers or events beyond reasonable control.
Shipment tracking details and courier updates may be provided upon request through our office support team.
Customers may contact our office for:
Tracking availability depends on the selected courier or shipping service.
Customers are responsible for ensuring accurate delivery information is provided at the time of purchase.
Incorrect delivery details may result in delays, failed deliveries, additional charges, or returned shipments.
International orders may be subject to customs procedures, duties, taxes, import restrictions, and destination-specific compliance requirements.
We are not responsible for customs delays, import holds, seizures, or destination country restrictions.
Returns and refunds are available only for selected eligible products.
Returns may not be accepted for:
Return requests must be reviewed and approved by our support team before any product is returned.
Approval may require:
Customers must report damaged, incorrect, or missing deliveries within 24 hours of receiving the shipment.
Claims may require:
Claims submitted after the reporting window may not be accepted.
Approved refunds are processed subject to product eligibility, inspection approval, and transaction verification.
Refunds may be issued through:
Refund timelines may vary depending on banking, payment provider processing, and verification requirements.
Return shipping costs may be the customer’s responsibility unless the return is due to verified delivery error, product defect, or approved warranty-related issue.
We reserve the right to modify this Shipping & Returns Policy at any time without prior notice. Updated versions become effective once published on our website.
TNS TECHNOLOGIES LLC
DConnect
Email: mea@dconnect.ae
Phone: +971 555721321
Office Address:
1st Floor, IT Center Building, Office No M45,
Al Raffa Street, Al Souq Al Kabeer,
Al Ghubaiba, Dubai, United Arab Emirates
